Tata Sky — facing problem of no signal from 1/4/15 but still in the same situation

Address:

Mumbai City, Maharashtra

i am using tata sky since 2010 .but against every complaint this people are not able to provide good customer care services . this time tata sky all center has torchered us a lot mentally . me and my family is not able to see television from last few days, and this people play a tape on their ivr saying our call is important to them i m listining the same message from last 1 /4/15. but till date not felt v r important to them, i ve given more then 50 calls to their helpline but no use of it . after spending 20-30 mins. call get disconnected or if i get csr on the call they disconnect the call, after putting my call on hold .one of their tl has given me tat of 2 hrs to resolve my problem, but stll problem is as it was .no call back from them or no buddy.even when i ask for tl to trasfer my call to manager she has given me may excuses, so i can say its a mental, physical and financial tourcher to the customer . if customer will not pay rechRGE AMOUNT FOR THEIR PACK WHICH THEY R USING TATA SKY WILL STOP THEIR SERVICES BUT IF CUSTOMER IS NOT ABLE TO USE THEIR SERVICES AFTER PAYING ALSO THEY HAVE TO GO THROUGH THIS TOURCHER .NOW I NEED RESOLUTION FOR MY ALL THE PROBLEMS AND TOURCHER WHICH I AM GOINGG THROUGH .