[Resolved]  Tata Sky — failing in contractual obligation after taking full year annual subscriptions

Address:

560041

I am a Tata Sky user for last 5 years in Bangalore. My Subscription id is: [protected]

After lengthy interactions via email at [protected]@tatasky.com and phone conversations, I paid annual charges against ad displayed that if I pay for 12 months I will get 13 months coverage.

The charges fixed was ₹ 383 per month for selected channels and additionally ₹ 250 per add on TVs for 2 TVs as multi tv option. Thus total monthly charges if ₹ 883. Multiplied by 12 months I paid ₹ 10396.

Once I paid as asked for they have no business to violate this contractual obligations. But Just a month after in July 2019, they notified through email and SMS that my monthly charges are revised to ₹1150. I protested that during the currency of one year if this paid contract they cannot revise monthly charges just one month after receiving my annual fees. TRAI notifications were in Feb 2019 and not in July 2019.
More than dozen emails were sent warning Tata Sky that I will register complaint in consumer forum for cheating after receiving annual subscription AS ASKED FOR BY THEM IN JUNE 2019 to hike my monthly charges from ₹ 883 to ₹ 1150.
Tata sky enjoys monopoly and must be questioned for unethical trade practice.