Tata Sky — Fake Commitment | |||
Tousif my ID is [protected] Pleas Look in in to Your Process as all of Your Customer care team making Fool To Customer. Pleas Check My On-line Chat Support Chat History Chat No 2396003 Also Pleas Check Below Trial Mail Sent by Your Team as also i seen on TV ADs also that you are Providing Free Services to Old Customer Till 31 May. i paid the Payment in Month of April that date was around 7th April i Think SO my Pas Was Finish on 7th May after that i paid the i think Rs.20 For 3 Day bcoz i ma was Going Out of Station for Vacation So miens after 10th April my Services need to me Deactivated but when i was come from my Village i Switch on My TV i seen my Services is Active so i called to Customer care they Guided me that TATA Sky Providing Free Serives till 30th May becuse Some your Upgrdaiion Process was Going on. then also i paid teh payment of Rs.230 on 18th may and again Your Tram gave False Information that you will charge me After 31st May means on 1 June On word and till May end i can enjoy the Free Services but on June 14th On words i getting SMS that Make a payment for SO i called to again Customer care they said me paid the payment and Hang up teh call so i again called then your Agent told me that just Ignore the Message your Services wil Active till 1july bczo u r Payment was Decided on 1june So my One Month will Finish on 1july But Now i Check my Account was Deactivate So i contact was on Live Chat Help Support Chat ID is :[protected] She also Inform Me that my Account is Active i can able to See ...one Surprise is when i asked to you agent My Last Payment Date she told me 6th June i think but i am Sure that she said June Month also i mark a mail to CEO then also No Reply past 48hrs Was this information helpful? | |||
Tata Sky customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
When My Problem Will Resolve ??? Almost 48hrs Cross i haven't Receive any Call or mail For the Same Shoud i file a case against TATA Sky ???
Reply
Team, ID_[protected]
I don't think so that this issue could be resolved from your end, unless I ask the consumer forum to intervene in it.
If you have any concerns about your customers issue, get back to me ASAP on my cell.
Refer the trail mail and understand the severity of my issue, all the false commitments and all the fake assurances had been failed to get my issue resolved
After completely losing hope with ur customer support, I even tried your live chat assistance, but sorry to inform u that even that was pathetic either.
Several AM's contacted me and CSR's gave me assurity that it would be resolved but happened.
What I need now is if you are willing to still serve me as a honest customer, and want me to continue the services provided me the mental harassment waiver as well as free subscription for 20 days for which I had paid previously as asked by your CSR.
Awaiting for your revert and action..
Also I want to Know in Couple of Day I raise a around 20 Complaint so just Think about this Which type of Services You Providing top Customer
I don't think so that this issue could be resolved from your end, unless I ask the consumer forum to intervene in it.
If you have any concerns about your customers issue, get back to me ASAP on my cell.
Refer the trail mail and understand the severity of my issue, all the false commitments and all the fake assurances had been failed to get my issue resolved
After completely losing hope with ur customer support, I even tried your live chat assistance, but sorry to inform u that even that was pathetic either.
Several AM's contacted me and CSR's gave me assurity that it would be resolved but happened.
What I need now is if you are willing to still serve me as a honest customer, and want me to continue the services provided me the mental harassment waiver as well as free subscription for 20 days for which I had paid previously as asked by your CSR.
Awaiting for your revert and action..
Also I want to Know in Couple of Day I raise a around 20 Complaint so just Think about this Which type of Services You Providing top Customer
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