[Resolved] Tata Sky — false communication by tata sky associates regarding annual subscription

say2rajeev

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110075

I am a tata sky user since long time. I was in to the grand sports package and on 27 oct 2018 i received call from tata sky associates regarding annual subscription. And he conveyed to me that i will receive all the channels which i am receiving now in my new package and given me wrong information and changed my package in to annual package and charged the annual fees as well. I have a recording for the same. And now i am unable to view many channels. And i have lodged a complaint regarding the same. But no action is taken till now. My tata sky id is [protected].

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Dec 2, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request SR# 18MZ37ZS. Rest assured, you will hear from us soon.

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Comments

bidhusmita padhi

from Bhubaneshwar, Odisha

Plz sir we r disappointed for your advertisement for missed call to continue sony channel. we gave missed call more 5 time. After 5 time missed call your tatasky member why not understand that we are regular customer. Than plz i do not want the advertising on my t v.

Thanks

bidhusmita padhi's reply, Oct 24, 2018

Plz do not show the missed call advertisement again and again on tv.

Tata Sky Customer Care's response, Nov 1, 2018

Verified Support

Hi, we understand what this has been like for you. Kindly share your RMN/Subs ID we shall activate the channels.

sandipewayal

from Mumbai, Maharashtra

Hello sir, i am sandip Wayal, from kalyan, maharashtra. I buy new Tata sky set top box in augast 2018. Now Tata sky hot show sony network all channels. Exp. Sony, sab, sony max, sony sport, sony marathi etc. I not watch my‌‌‌ fevaret sony channel

Tata Sky Customer Care's response, Nov 1, 2018

Verified Support

Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest. Click here https://goo.gl/E3Yiv3 for more information.

pradeep kumar varma

from Noida, Uttar Pradesh

Pradeep kumar varma my mobil no.[protected] & tatasky id no.[protected]
last six month raguler problums setbox no work & custmer cara center for complian srvice center wo beena thik keya complian ko close ker deta he last six month se raguler monthly recharge bill paid one day no work setbox
es problems ka koi hal he please

Tata Sky Customer Care's response, Nov 1, 2018

Verified Support

Hi, this is not the experience we want you to have. We have raised a service request to sort this and you'll hear from us at the earliest.