[Resolved]  Tata Sky — false information and delay in refunds

On 30th july i have raised a complaint that i have recharged on wrong subscription if and now i want to move this money to correct subscription id, call centre told that as per the policy money will refunded back to bank account but till now (9th august) money has not been refunded and every executive provided me different information after every call at one point they say money will be transferred to correct subscription id and at one point they say money will be transferred to bank account with rs250 charge. And today after my call with the executive in tata sky they have also accepted that wrong information is provided.