Tata Sky — Firstly gave me wrong subscriber id and then not even transfering amount to correct id

Address:	Mumbai City, Maharashtra
Website:	www.tatasky.com

I was not able to find my subscriber ID on my screen by pressing yellow button so i called the service center to find my ID so that i can recharge it . the executive gave me the ID and i recharged it . Later on when i was not able to see any message on my screen i again called the service center they told me that the ID for which i recharged was a pending ID and that was not the actual ID where i was supposed to recharge my account and both the ids were on my name i don't understand how can they keep an ID activated on my number without even letting me know that too a wrong ID which is not working . i requested them to transfer the amount to my correct ID. they took the request and the amount has not been transferred to my correct ID yet neither i got any refund in my bank account. please help me to get of this issue my due date for correct id is 24 September which is quiet near please help me . total amount of recharge was rs 2700.