Tata Sky — Forcibly registering Technician Visits due to their internal faults

Address:	Kolkata, West Bengal
Website:	www.tatasky.com/wps/portal/TataSky/home/

When i called the CC, they were trying to hang up saying we will send a technician as soon as possible as problem cant be solved over the phone without even listening to the problem. I told them all the channels that i had ordered for were not visible. On explaining that a different subscriber([protected] instead of [protected]) was showing on my Set top box, he admitted that it was an internal fault and he had taken care of it and changed the same. When i said that the problems was still persisting and not all the channels that i had in my package are still not visible, he insisted on making me opt for a "chargeable" technician visit. When i asked him how do i register a complaint against them, they disconnected without giving a solution. This happened twice in a row. I don't know whom to talk to in order to resolve my problems.