Tata Sky — Got wrong information from customer care official for the plan selection

Address:400067
Website:Tata sky dth

My customer id is [protected]. I had activated 2 connection for my home at mumbai with verble talk with tata sky tollfree number with my requirement of my favorite channels list including all kids channels
I had clearly mentioned for the kids channels at the time of booking and customer care lady had suggested the dhamal mix plan and also mentioned that exept english movie channels, all regular channels are there in this plan with the package amount of rs.4500/- for the first connection & rs.4330/- for the second connection with same id.
So i confirmed the deal and installed the set top box at my house and paid total cash to installer
After installation, i got to know that the plan i had got is having only one cartoon network channel. So i complained about that the next day for that wrong information
But i didn't got satisfactory answer and now without my permission they deactivated my both connections
So i request you to please help me out of it
Thank you
Upesh sanghavi
Tata sky id : [protected]
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