Tata Sky — Harassment I am going through

Address:	New Delhi, Delhi, 110044
Website:	www.tatasky.com

This is to bring in your notice about the harassment I am going through by a so called reputed brand called Tata Sky. My name is Rakesh Mishra n i am the resident of delhi. I have a tata sky HD connection along with one more secondary connection for which I pay rs. 640 for each connection, from last 4 months I am continuously making request to them to close the secondary connection as I don't need it any more but to my surprise it is still running after 4 months of making request for which I have service request number also. I again called their pathetic customer care helpline n I was again given one service request number and was assured that the connection will get diactivated and I will receive the refund of rs. 2400 which by default was getting deducted for secondary connection from last 4 months. As I expected nothing was done and connection was still running. I again called them n asked them to transfer the call to manager, after a long hold Mr. Wahab calling himself manager came on the call and said that he had deactivated the connection while having conversation with me n same can be checked and also refund will be done within 24 hours he personally assured me. After disconnecting the call I called my family and they informed me that it still active. Almost 15 days have passed but still the connection is active and no refund is done which clearly shows that for this company customer means nothing only profit is what they are looking for as since then even my calls and emails are not answered. I think our old cable operator's were much more customer centric then these. I request you to kindly look into the matter and do the need full or else I have to go legal against them.