[Resolved]  Tata Sky — Hardware malfunction/Short Warranty

Address:

Jaipur, Rajasthan

We are using Taata sky since last more than 5 years. Till now we never faced any problem in the service. However in mid of February 2014 Tata sky representatives visited our residence and changed the set top box ( From Old silver colored box/0 to a new Black box saying that the same is being done due to some software upgradation( This was done free of cost). Since than we are facing problems in the device. The set top bow responds late on the remote. Whenever we want to change channel of change volume etc it responds very late. Today when we raised this issue atTat Sky they told us that the warranty on the set top box is only for one month and it is charge able to replace same. We have told them to return our old set top box only as this was performing well, it was only due to there software alteration that the box was replaced and we are facing this issue. And now we are being told to pay for the box