Tata Sky — harrasement and cheating to a geniune customer

Address:

Pune, Maharashtra

My subscriber ID is[protected] and RMN is [protected].I had paid for South sports Special, Hindi movie pack & HD Access fee till November 2015.obiviously to get benefit of long term recharge. On 12 th July 15, a Tata sky representative changed base pack to supreme sports kid pack without my conset. I immediately lodged a complaint, Then they changed my base pack to sports pack and dropped hindi movie pack.my validty and balance is badly disturbed . Since then I had made multiple complaints to Tata sky through Phones, Chat, Help desk, email etc, but after 11 days they have not rectified it. At present I am not able to see hindi movies pack and some channels of South sports special. My available balance at the end of 30 th june was Rs. 242 This balance is also gone as they are charging payment on daily basis.My main demand is to restore my base pack and hindi movie pack along with validity i.e. till 30 th november and credit my available balance of Rs 242 . and also compensate for loss of channels & sevices for last 11days. In response this complaint Tata sky representative Mr. Prattek called me in the evening.and promised me to solve my problem . He agreed for 1. To change my base pack to south spotrs special and to add hindi movie pack 2. To restore validity of these packs to 30th November 2015 as I had paid these packs on yearly basis till 30 th November 2015 3.To add proportonate balance to my account (Rs242) was availble with Tata sky at the end of 30 th June He added these back and hindi movie pack but my validity is upto 17 thNovember . my availbale balance was not credited. This is clear cut case of harassememnt and cheating and try to cover up mistake made by earlier represantative