Tata Sky — HD is not working with my sony bravia tv

Address:500025

Hi,

I bought Sony Bravia TV model no. KLV-46V550A in the year 2009 and happy with its performance. I am using Hathway SD cable connection to watch tv channels. This was connected using AV cables. I was watching Internet channels using Apple TV box to sony TV using HDMI cable. This setup was fine till yesterday.

Now I took TataSky HD connection and facing problem in connecting to the TV using HDMI cable. It works fine if I use AV cables. With HDMI cable when we switch on STB box, message "Please Wait initialising..." comes for few seconds and video comes. Immediately after 3 seconds message "For a better quality video please change your resolution under Organiser > User Settings" appears and video goes off. We tried all settings of resolution on TataSky box and all setting on Sony TV, nothing works.

Problem is that TataSky people say it's TV problem because it's working with other TV where as Sony people say it's TataSky box problem because Apple TV box is working perfectly with Sony Tv in 1080 resolution.

I am in a FIX. Can anyone help me please..

Thanks,
Haranath
Was this information helpful?
No (1)
Yes (0)
Tata Sky customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12301
    Pending
    0
    Resolved
    5113
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information