Tata Sky — HD RECAORDING BOX

we have puted tata sky hd reacoring in 2013 we had probalam of reacording so we have complied forthat to your toll free no they have send a tecnician by name guru he has checked & told us the hd box is having some probalam & IT HAS TO COME FROM TIWAN SO TIME BEAING HE HAS REPLASED ORDINARI BOX ONCE IT WILL COME HE GOING TO REPLACE HE HAS TAKEAN ONLY BOX THE REAMOTE IS WITH AS ONLY WE I HAVE CAALED HELP LINE FOR THIS YOUR EXECITVE HAS TELLING US THARE NO SUCH BOX WE HAVE PURCHASED FOR U WE ARE ALL MOST 10 YEAR COUSTEMER OF YOURS WHY WE TELL LIA KINDELY CHECK UP & GET REPLEASED MY HD REACORDING BOX AT EARLY AS POSSIBAL