Tata Sky — hd set top box not installed

Address:	781009
Website:	tata sky

I have upgraded normal to hd set top on 19.11.2018 and paid rs. 899/- but till today and not yet installed .

On thing is my account is active without installing hd settop box and charges are deducting daily. Is possible

i have called at toll free no 8 to 10 times but from 19.11.2018 to 23.11.2018 tata sky giving only assurance.