Tata Sky — Hiking charges and deficiency in providing contract services

Address:

700078

My Tatasky Id No. [protected].
During last few months, Tatasky has increased their charges without giving any opportunity to the customer to have their say. From this month Tatasky again increased their charges. As a consumer I feel helpless and the burden is reaching unbearable proportion, considering I am a retired person.
I complained for not getting the paid up channels. After lot of effort through their phone line complain booking, i could do so. On 23 April, at 1.36 pm, I received their response saying my Tata Sky Work Order No. OE20U1K ( MY COMPLAINT) would be attended to and their representative would contact me within 2 hours to take appointment for installer visit & service as per my convenience. No body contacted me yet. However, they sent SMS as well as message in the TV set about my payment and penalty for late payment.
Being Tata Group company, it is expected that the company maintains certain norms, pricing policy and provide quality service.