Tata Sky — Horrible customer service...unable to view channels

Address:	560094
Website:	www. tatasky.com

I have been trying to raise complaint and rectify the problem from past few days...the customer care informs me there is no call record existing ...while I had given the date and time with 11 minutes of talktime and they saynocall records . Even today the call has been hung up from the customer care while I was still waiting for a reply...why do you want to have such customer service in the first place to waste, time and money...??
Well, I have not been able to view half the channel packages, says set top box not receiving signal...south sports pack was my original pack...I hav been charged rs.235 when the package cost is rs 220 without any intimation or what so ever changes been made without consulting me.

Why should I pay up for channels unable to view or addition of other channels from the tata sky, which I m still not aware of..? And no service given while problems arise of this kind...!