Tata Sky — Horrible experience with Tatasky helpline

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Mumbai City, Maharashtra

ID [protected] from a highly satisfied Tatasky subscriber for two years to one on the verge of switching to another service provider thanks to the horrible experience with Tatasky helpline. I wonder if postings on this forum is taken seriously because I see numerous complaints similar to mine and Tatasky merrily continues to mock at customers with making them go through endless promotional commentary before being prompted for your problems. Then starts the next never ending wait ( 10-12 minutes on an average ) before you are connected to a helpline executive. If you have the time and patience to go through this torture then be prepared for even worse. Because after this there is complete silence and zero action. All together a big and bad joke in the name of customer service and helpline. Good luck Tatasky.