Tata Sky — Horrible Experience with TataSky Service

Address:

Bangalore, Karnataka

Today at 2:38 PM I had worst experience dealing with TataSky customer service. I had a technical issue with my tatasky connection. i had to wait 40 hrs, Call customer service for more than 20 times and spend 8 hrs on phone to get a technician. Even after the problem is not resolved and situation is worsened now with poor signal quality for all the channels. Multiple problems in handling the case - 1) Exceptionally Long time in getting technician on-site - Issue was reported at 5PM on 20 May. I got a call at 5:30PM from Bangalore Area manager that a technician will be on-site between 9:30-10AM on 21st May. I waited till 10:45AM and then started calling customer service. I had to make multiple escalation attempts. Even after repeated assurance from the floor supervisor the technician did not show up for another 27 hrs. 2) Technician not interested in solving the problem and the problem is still not resolved - Finally, when the technician showed up at 1:30PM on May 22nd, he looked at the issue for 10 minutes, and then told me that this issue needs senior technician and were ready to leave. When he called his manager, even the manager was not sensitive to the situation. i called the electrician from my apartment complex and then he could help rectify the problem. But, the signal quality is very bad now. So the problem is still not resolved. 3) Management putting blame on other organization - Customer call center manager was very quick to put blame on the installer orgnization rather than finding what happened in the case. If the management is acting like this, then i have no faith in the organization that these kind of issues will not repeat in future. Overall, horrible, disappointing, frustrating experience with tatasky. Regards, Sandeep