Tata Sky — I am complaining about the technician

Address:

Pune, Maharashtra, 411057

My Subscriber ID [protected]

I am really unhappy and shocked with your service. I will narrate the whole situation.

Last week I shifted in Malpani Greens Society in Wakad Pune 411057 near Datta Mandir. There we saw a technician of tata sky who was installing Tatasky at one of the flat in our building. I asked him what offers he has and also I called him at home he said it will cost Rs 13000 plus for 2 Tatasky HD box annually. I saw the same deal on tatasky website for Rs 10500 So, I booked it online and the installation was scheduled for the next day at 8pm. I called up on the next day morning the customer service advisor said the technician will come at 8pm but the the technician called and said there is a problem with the cable operator in that area so it cannot be installed.

My question to tata sky is if it is a blacklisted area they shouldn't have taken the money from me and how come the other flats in my building can get tata sky ? If the technician doesn't get commission he won't install ? I am really shocked if this is how Tatasky works. Please help me with filing a complain