[Resolved]  Tata Sky — I have paid for account deactivation day also...

Address:

641006

Complaint date: 16 july 2017
I am a bit new tatasky customer. I have suspended the connection for a month and did top-up after that. But the status was still deactived. I didn't find time to call customer service immediately. I called up a day later, i came to know that i have to switch on the set top box while doing recharge. My account got activated then. But the charges started from the top-up date not activation date. The reason they have given is they didn't receive complain on the top-up date. I didn't use the connection for a day but i have paid for it.
The support team very well know that the customer account is deactivated and they could not benefit from it. But they are not ready to change the valid date. They kept on saying it is my problem that i didn't call them on time. I was totally unhappy with their response and policy.