Tata Sky — Id transfer without information

Address:	Faridabad, Haryana, 121004
Website:	WWW.TATASKY.COM

I have reinstall my tata sky set of box and it's not working.The tata sky employee said that this box is written off and now you have to buy a new connection. while installing the box i have called the customer care and they said that your box will be live in three four hrs. and then i install the box. And today they refuse that your box will not work and you have to buy a new connection, i have given money to installation person for installing set of box and for cable also.
subscriber id:[protected]
Digicomp card no.:[protected]

I had mail them twice and they did not reply, and they are not talking in a corporative manner.