Tata Sky — I'm complaining for not activating my account

Address:Kota, Rajasthan, 324002

I didn't recharged my dth for 8 months now when I'm to recharge the set top box is show subscriber id : NA. The set top box was showing to recharge my account I recharged it with the help of my registered mobile number now it's again showing that my account is disactivated
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