Tata Sky — Inaction in case of Complain No: 1-[protected]

Address:

Kolkata, West Bengal

Respected Sir/Madam, I had placed a complain on 8/4/2015 regarding a wrong recharge issue. For sake of convinience, let me explain the situation once more: My Metro pack was about to expire, so I went to Lokenath Telecom which is a Mobile Service Centre near my home to recharge my connection. The person over the counter asked for the Subscriber I.D, that was being displayed on my television set. I gave the I.D. which was being displayed on my TV which was: [protected]. After recharge, the person told me that the money has been transferred to the account of a person, some Neeraj Sharma (who stays in Assam which I learned from Tatasky helpline)!! Now why was a wrong I.D. being displayed on my television set is headache on your behalf. But my heartache is that I just lost nearly five thousand rupees which is the outcome of pretty hard labor. I have called on Tatasky helpline number multiple times, and was reassured over and over again that the money will be transferred back to my account with 100% guarantee and in 72 hours. On 9/4/2015 a lady from tatasky called me up to inform me that I have to talk to Lokhnath telecom so that they reverse the transaction to my number. I visited the shop and talked to them. Somehow they are unable to follow up on my request. They are unable to understand how to reverse the transaction, and the whole thing sounds Greek to them. I told the lady about this situation too, and I also gave her the number of Lokhnath Telecom. I called again later to provide another number of Lokhnath Telecom. But all in vain. Even after reassuring me every time that the transaction will be reversed, that is yet to take effect. The only thing that has happened till date is that my TV is showing the correct I.D. again. I earnestly request you to make sure that this Neeraj does not get to relish this lottery for an entire year, and the Entire money be transferred back to me at the earliest. I hope that you will jump into the situation and make things right. Nonetheless, I'm providing full details of the event to help you follow-up better. Name: Susmita Dey Registered Mobile Number: [protected] I.D. as given by SMS: [protected] I.D. as displayed on TV: [protected] Scheme Paid for: Supreme Sports Kids Pack Previous scheme: Metro Pack Amount Recharged: 4950 (Yearly Package) Recharged by: Lokenath Telecom ([protected]/ [protected]) Address of Lokenath Telecom (Mobile Service Center): 106, B.T. Road, Bonhooghly, Kolkata-700108 Complain No: 1-[protected] Regards, Susmita Dey