[Resolved] Tata Sky — incorrect deduction on bill. rs 1500, no response after 10 days
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
Ananushnrj07 on Jan 6, 2019
I had subscribed for dhamaal pack + multi tv pack on august 24, 2018 and i had a credit of approx rs 3100. After subscription, my november closing balance is rs 3070 and i had only rs 2 deduction in december and then dropped multi-tv from my subscription. For using multi-tv on 84 days, i should have recieved additonal credit of rs 2032. Therefore, my total credit that i should have received after dropping multi-tv should have been rs 5100 but instead my account has a balance of rs 3729 which has a shortage of rs 1371. I have tried raising multiple complaints with your team and sent several emails but have received no response from these emails :
List of complaints initiated for this issue are but have received no response and instead these complaints have been closed, not sure why when i am trying to call and email every single day.
Request number 1a76e8e7.
Request number 1a4uma9x.
Request number 1a4qv81c.
Complaint marked as Resolved Feb 9, 2019
[Jan 07, 2019] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response, Jan 09, 2019
Hi, we understand your concern. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
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