[Resolved] Tata Sky — incorrect deduction on bill. rs 1500, no response after 10 days

anushnrj07

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	[email protected] [email protected]

I had subscribed for dhamaal pack + multi tv pack on august 24, 2018 and i had a credit of approx rs 3100. After subscription, my november closing balance is rs 3070 and i had only rs 2 deduction in december and then dropped multi-tv from my subscription. For using multi-tv on 84 days, i should have recieved additonal credit of rs 2032. Therefore, my total credit that i should have received after dropping multi-tv should have been rs 5100 but instead my account has a balance of rs 3729 which has a shortage of rs 1371. I have tried raising multiple complaints with your team and sent several emails but have received no response from these emails :

[protected]@tatasky.com
[protected]@tatasky.com

List of complaints initiated for this issue are but have received no response and instead these complaints have been closed, not sure why when i am trying to call and email every single day.

Request number 1a76e8e7.
Request number 1a4uma9x.
Request number 1a4qv81c.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 9, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by anushnrj07 Also my bill was Rs 4446 on December 28, 2018 after pack was dropped and their senior supervisor named Salim even took a complaint to add more money because the balance was less than what it should have been and instead of adding money, Tata Sky deducted more money and my balance dropped to Rs 3729.24 even when I didn’t add any service instead I dropped service, which should actually give me credit. Not sure why their team is avoiding this and not providing a response to my concern.

Verified Support

Jan 09, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

Jan 09, 2019

Updated by anushnrj07 Tata Sky team, what is the expected timeframe for resolution of this issue ? 48 hours, 72 hours, 144 hours etc. I have been waiting for 11 days - 264 hours and will appreciate an honest commitment which your team can fulfill.

Jan 09, 2019

Updated by anushnrj07 Why has my balance been reduced why I didn’t subscribe or add any services after December 28, 2018 ? Instead I dropped a service.

Jan 11, 2019

Updated by anushnrj07 Can I expect any update from Tata Sky team ???

Related Tata Sky reviews

View all 12301 Tata Sky Reviews

Comments

nijesh jain

from Dhari, Gujarat

Please send my tatasky subscribe id no send to my new mobile no. [protected]

Tata Sky Customer Care's response, Jan 9, 2019

Verified Support

Hi, please give a missed call to 8880488804 from your RMN to know your account details.

Jenith Bro

from Madurai, Tamil Nadu

Change my tata sky password /[protected]

Jenith Bro's reply, Dec 26, 2018

Change my tata sky password

Tata Sky Customer Care's response, Jan 9, 2019

Verified Support

Please login to t.co/bQLLQqINds > enter your RMN/ Subscriber ID and submit> click on my account tab and it will prompt you to enter the password. Click on forgot password > enter the security code and your password will be reset and sent to your registered email ID and RMN. Post your first login you can always change the password.