Tata Sky — Inferior quality of set top box and poor service provide by customer care executive

kalpeshgadoya

from Pune, Maharashtra

Address:

401303

I have recharges on 24th july for rs.1870/- and on 10th aug we are not able to view tata sky packages. I have regirered my complaint for discontinue of services but still as on 7th sept 2016 complaint is not resolved.
From last one year 2times i have changes set top box and one time changes camara. More than 2000/- spent on set top box, camara and technical person visit charges.
Problem facing last one month, even i am continuosly called to customer executive but action is still pernding.

Awaited for my refund amount but customer care is denied for refund my rechanged amount.

This is very worst customer care execiutive working with tata.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.