Tata Sky — information withheld on online portal to cheat customer. | |||
I applied for new connection from online portal. There I was asked for option SD/HD. On selecting HD, only option for HD settop box with recording was there which was costing quite high nearly 9000+. So I had to opt for SD topbox. When person for installation visited my place, at the time of installation, he informed that HD settop box without recording is also available.but the option for the same wasn't there. I immediately chatted with customer care through app and asked her to take my complaint. Instead of taking my complaint, she put it in feedback and misinformed me that my complaint has been taken and I will receive call back within 48 hours. On my asking the complaint number for reference, she gave me the number IQBK6SZ4. Next day I received a feedback and information call for settop box to which I told that I am awaiting resolution of my complaint. To my utter surprise I was informed that no complaint is pending on my account. And that there is only feedback which has been fixed by back end team. I asked him to take my complaint afresh to which he gave me complaint number IQDVB5ZT. Today I received a call against my complaint but I am being asked to pay full amount of 1299 for new HD box. My grievance is I already paid 1099 for SD settop box since no option of hdbox without recording available on internet. Now, they have fixed the issue but want me to pay the penalty for the fault on online portal by paying 1299 for HD sattopbox without adjusting amount of 1099 already paid for SD sattoo box. On the top of that they want me.to have reported the issue of non availability of HD settop box without recording option before installation of SD settop box which I got to know about only when installation boy was explaining use of remote and browsing channel on Tata sky and some channels not available for viewing as enquired from him. The issue was reported within one hour and still they want me to pay 1299 for HD settop box . This is absolute chating and fraud Was this information helpful? | |||
Tata Sky customer support has been notified about the posted complaint. Verified Support Nov 15, 2019 Tata Sky Customer Care's response Hi! We believe you have been communicated regarding this over the phone. Do let us know if we can assist you with anything else.
Verified Support Nov 15, 2019 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Verified Support Nov 16, 2019 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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