[Resolved]  Tata Sky — Installation goo[censored]p

Address:Mumbai City, Maharashtra, 421201
Website:Tatasky.com

I placed a request to install Tata sky & agent confirmed the date as 13th June 2017 for engineers to come for installation

I got call from engineers who again confirmed the date & time for visit.

On the day of visit I waited whole day and late evening I got message that the engineer visit has been cancelled.

When I called the customer care saying why they cancelled when I was waiting entire day, they said they will look into the matter. After that I did not get call back.

The day after on 14th June again the agent who took the order for installation called asking what happened. I told him that his engineers cancelled the confirmed visit without my knowledge. While I kept waiting. Agent said he will look into the matter. I am still awaiting the callback.

One agent from customer care called on 14th afternoon ASKIN what the issue is... I explained him everything, but he is again pointing the engineers have closed the call and maybe the installation has already been done.

I asked for senior person to talk to me, he put me on hold and then said senior will call me back. I am still awaiting the call.

Tatas as an organisation believed in commitment promises dedicated and highest quality of service delivery. What do you guys believe???

Spoiling the name of Tatas the bunch of jokers.
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Jul 16, 2017
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2017
Tata Sky Customer Care's response
Hi, allow us to help you out with this. Please share your RMN/Subscriber ID for further assistance.
Complaint comments 

Comments

I have taken yearly subscription of HD channels but my HD service was discontinued after 6 months. Now they are asking for one year subscription charges 1390 rupees. Previously, I paid 1900 in which 900 was for the HD box 1000 rupees for one year subscription of HD
Tata Sky Customer Care's response, Jun 15, 2017
Verified Support
Hi, we understand your concern and is certainly noted! Please share your RMN/Subscriber ID for further assistance.

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