[Resolved] Tata Sky — installation of antenna after cyclone fani

Krushna chandra subudhi

from Ahmedabad, Gujarat

Address:

Khordha, Odisha, 751039

Dear sir/madam,
As you know recently cyclone fani affected the coastal belt of odisha on 3rd may 2019 due to which the dth antenna got removed from its place. After the full restoration of power supply in town, i gave a complaint to tata sky customer care for fitment of antenne in its place on 11th may. Today 10 days have been passed whereas nobody has either given me a call or attended the complaint. Complaint id is - 1g-to-1844. Kindly look into the matter. Thanks.

M - [protected]/ [protected]

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Jun 24, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Tata Sky Customer Care's response Hi, we can understand your unpleasant experience. Due to Cyclone, there will be a delay in attending the Work Order. Rest assured, we will contact you soon.

Verified Support

May 20, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

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Comments

Soroy1

from Kishanganj, West Bengal

Even I have raised a complaint on[protected] and all I hear is I will be receiving a call from technician in 2 hours. 15 days have passed since my complaint and 21 days since cyclone. I see no improvement in tata sky services. I have received couple of calls from tata sky in which I was informed I will receive a call from technician in 2 days but I have been waiting for that since last 15 days. Instead I have to call them back. Sometimes this makes me think am I really the customer?
What would have happened if this natural disaster would've hit a bigger city say Kolkata. Then tata sky would've taken a year to resume services of affected people. Even local cable networks have resolved their issues and have resumed services long back. Is this the kind of service quality we expect from so called leading DTH service provider? If so, then I think it will be better if we move back to cable networks then. Tata sky, you listening?
Regards,
Soumitra
[protected]

Tata Sky Customer Care's response, May 25, 2019

Verified Support

Hi, we can understand your unpleasant experience. Due to Cyclone, there will be a delay in attending the Work Order. However, we have raised a service request. Rest assured, you will hear from us soon ^Raja

Tata Sky Customer Care's response, May 29, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.