Tata Sky — Internet Validity reduced for TWO MONTHS Fraudulently by TATA SKY BROADBAND

I had got a 15 months Tata Sky Broadband Plan (Internet) worth Rs 11988 for my home, on October 18th 2019, as I am not someone who likes a teething issue of recharging Internet (or something of that sorts) every month. Based on my previous experiences with Tata enterprises and with the confident executives specifying that are always there to help, I thought it was a right decision.

The problem started when I had relocated to another flat in same apartment. The tele-executive called and told that by procedural mandate, my account will have to be deactivated for around 12-24 hours and a new user id will have to be generated. It took them about 3 days and 19 calls ( I am not specifying the number of waiting hours just to get connected) to just create an user id.

But, the main problem started here, after re-creation o[censored]ser id, for a reason unknown to me they had reduced almost two months of my internet validity, which currently indicates expiry on Nov 30th 2020 (which logically should expire on January 17th’ 2021).

• I have raised this concern initially only but 2.5 months later after ‘n’ no. of calls, most of which goes unanswered (on the false pretext of corona issue) I have still not got the resolution of the issue.

• In the ticket raised in their system the issue is specified resolved though in my plan it shows next recharge on Nov. 30th’ 2020.

• More so the system isn’t even allowing me to raise a ticket on the same.

Its showing only 10 days remaining validity according to their fradulent change of my plan
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Tata Sky customer support has been notified about the posted complaint.
Complaint comments 


the trouble started upon relocation and the technician first told that my set top box is not working and then after complaint replaced the same. The cable used is 19 meters where has I am charged for 49 meters of cable.
then some mischief has been played and my pack has been changed by activation of all the channels to show my monthly subscrition as Rs.2622/- and the pack expired in two days.
My telephonic complaints registered on 17th Jan. 2023 stand still not resolved.
I am very dissatisfied and suppose that there is some mischief played in the whole process to deny service to me and put me to loss.
Hope my complaint is resolved soon and my pack and balance is restored.

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