Tata Sky — Irregular billing

anandjhaiit

from Bengaluru, Karnataka

Address:

Ranchi, Jharkhand

I am a TataSky DTH user. My ID is [protected]. I recharged with Rs 220 Dhamaal
mix monthly base pack on April 11, 2014. I have received an e-mail and
SMS informing that my subscription fee will end on May 01, 2014 which
was supposed to end on May 11, 2014 since we have monthly pack. When I
contacted consumer care, I got information that my ID has been activated
with Medic Maths pack which is totally unknown for me. Customer care
person imposed that I have confirmed this pack on mobile call from TataSky
side which is totally lie. I never received call for any additional
pack. This incident has also been occurred in the past when my balance
money was deducted before due date without my notice. It is very
unfortunate to take connection of TataSky. I request you to take the matter positively and ensure that this issue should not be repeated in future.
Regards,
Anand Kr Jha

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Comments

Lalit Powar

from Bengaluru, Karnataka

You must try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their Toll Free Number at[protected]. The best part is it is available 24X7. I am sure they will look into your matter, provide subscription up to due date and provide for the days you were unable to view television.