[Resolved]  Tata Sky — issues with live tv on tatasky app

Address:Gandhinagar, Gujarat.

Really frustrating and disappointed customer service. Actually it’s the worst customer service. Every time a representative calls me i have to explain everything from the beginning, why can’t he just go through my emails before calling me? You guys call at anything of the day. Be it 11:00 am, 2:00 pm, 6:00 pm, what do you think, i am free whole day to just attend your stupidity calls and describe the whole issue every time i get a call. Don’t you think you guys are intruding into my time by calling any time without even thinking once. After going through even all these no one is even providing a resolution. Really pathetic customer service. You don’t even listen to the customers complaints and issues solving them is way to far. I asked for a supervisor, the guy refused to transfer to supervisor. He told that i would receive a call back. I asked him to do that before 2:00 p. M. (Of 16th). No supervisor has contacted me nor has my issue been resolved. I have been complaining since 7th. Now even the nodal officer is making excuses since past 2 days. Also when i call the nodal officer it gets connected to customer service. It’s been 21 days. I don’t know what you all are doing. Just cheating on customers and wasting their money and time.
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Aug 13, 2021
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2020
Tata Sky Customer Care's response
Kindly brie[censored]s with the problem you are facing. So we can fast track the resolution.
Sep 20, 2020
Updated by Jyothi Ottar
Subscriber Id : [protected]

I’m unable to view channels on “My Tatasky” app. It’s showing this error. I was able to view the channels before 7th of September. I called customer service twice. None were helpful. Kindly resolve this issues. I have already paid 250 and still can’t view those channels. It's showing the error that " You have not subscribed to this channel.".
Verified Support
Sep 21, 2020
Tata Sky Customer Care's response
Hi! We understand your concern and have raised a service request to sort this. Rest assured, you will hear from us soon.
Verified Support
Sep 29, 2020
Tata Sky Customer Care's response
Hi! We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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