Tata Sky — Its always a rainy day with Tata Sky (Not working due to upgrade - Apparently)

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Mumbai City, Maharashtra

Hi, I am a loyal customer of Tata Sky and have 3 connections at my residence and few connections in my office. I had also recommended my building and neighbouring societies to go for the service. I am using one of the most premium packs and set top boxes - the HD+ box. Off late quite frequently the set top box did not receive signal and it always showed that maybe its cloudy or raining outside, when it was not. And now I am not receiving the signal at all and its been as long as 20 days of the issue being unresolved. The company has gone all out expressing that they are updating their system which is why customer will face issues. My question is if we have taken such a premium provider and a respectable company at such a high cost, why are we still suffering. It is not our fault that the systems are being upgraded, who is going to compensate for the lost days. They company needs to compensate for causing so much trouble and irritation to the customer. All customer care requests and calls are unanswered and nothing is being done. This is absolutely shameful and worrisome for a company of such great goodwill to act in this manner. We are on the verge of discontinuing the service but we need compensation. This is absolute exploitation of customer and their faith in Tata's!