Tata Sky — kannada channels are not comming for the last 1 month.

Address:

Bangalore, Karnataka

Dear Sir/Mam, My subscription id is :[protected], one month back, my set up box went in to software download mode to download the updated software, after this software download, i am no tbeen able to see the Kannada channels and English news channels . Called two times to customer care no, its told that expected waiting time is 10 minutes on both the occasion but waited for 32 minutes and 35 minutes respectively but still not got connected with customer executive. call charges are more then 30 rs for each time. Already sent the sms from the registred mobile no, and in sms we receved the details that person will visit our home to resolve this on 17th april 2015, but there is no service man visisted and there is no solution fo rthis problem. its a very shameful, the way tata sky DTH is working for the last 1 month. Requesting you to rectify the issue as soon as possible .