Tata Sky — Lack of customer service - wo#ozx8iy8

Address:

Hyderabad, Andhra Pradesh, 500032

I lodged a complaint on mar 21st that several channels were not functioning and was informed by tatasky that a technician would come out. On the same day i received a call from [protected] claiming that someone would come. However no one showed up. On 22nd the same number called at around 11am and said someone would be there in 1/5 hours. No one showed up. I called back to the number and was told that the technician was in my community. I verified with the guards and no technician had entered. When i informed the individual i was told he was nearby and would come. I called tatsky and complained again. About 2.5 hrs later a technician called mukesh arrived. He immediately said that the size of my dish was wrong and that's why i will not received hd channels, although i was receiving them for a better part of 2 years. He then messed about with the antenna and then even the channels that were working stopped. He informed me that he will return the next day with an antenna and a lme unit. He claimed the latter would have to be sourced from outside since tatasky would not give it directly. His company mobile number was [protected]. As he left he told me to call him on his personal mobile [protected]. Today morning on 23rd i get a call from another techinician asking me the problem and totally unaware of what is going on. On querying him, he indicated that his agency is - bhavishya. I informed him what had transpired and he asked me for my address. I called tatasky again and informed them about all the what had transpired. Once again a sms stating that the time to expect a technician would be between 12:00 and 12:40.

Tatasky outsources its services but does not monitor the work or service provided by its agencies.