[Resolved] Tata Sky — least bothered to solve customer's issue.

ubnefio

from Pune, Maharashtra

Address:

560100

From last one week am trying to get my issue sorted, i am not able to view +1 channels in hd instead it's in sd quality. I have hd monthly access. Have tried heavy/soft refreshing, master resetting but it didn't work. Even the technicians who visited keeps on saying they don't know how to resolve it. There's constant signal problem which causes videos to pixelate/freeze or black screen.
And they keep on rescheduling as per their wish and time. Check the messages below:
Thank you for choosing tata sky.

Tata sky installer visit for wo#101kv8xf is scheduled between 23/09/2017 13:00 & 13:40 in case of query pls contact our helpline on[protected]

Tata sky installer visit for wo#10e66p68 is scheduled between 08/10/2017 15:40 & 16:20 in case of query pls contact our helpline on[protected]

Tata sky installer visit for wo#10fqnhnv is scheduled between 10/10/2017 13:00 & 13:40 in case of query pls contact our helpline on[protected]

Tata sky installer visit for wo#10guk9uk is scheduled between 12/10/2017 14:40 & 15:20 in case of query pls contact our helpline on[protected]

Tata sky installer visit for wo#10guk9uk is scheduled between 14/10/2017 14:40 & 15:20 in case of query pls contact our helpline on[protected]

This is the number of time i had to contact tatasky, it's been just one month i bought new connection and so many problems already.

No one bothered to ask customer for scheduling visit time and date, tatasky is not bothered to resolve issues.
Subscriber id - [protected]

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Nov 19, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Tata Sky Customer Care's response Hi, we have raised a service request (SR# 10JMV1L4). Rest assured, you will hear from us soon.

Oct 14, 2017

Updated by ubnefio Seriously? No one is still bother to resolve WO#10GUK9UK, inspite of your executives saying they taking this issue on high priority and have assured senior technician would visit, instead no one came till now in one complete week inspite of time and date for technician visit was scheduled.
Even the technician who visited says he dont know how to solve this issue.Poorly trained or local technician it seems.
Worst customer service it is, would never recommend it to anyone again.

Verified Support

Oct 16, 2017

Tata Sky Customer Care's response A technician visit has been scheduled today i.e, 16/10/2017. Please expect a call from our technician.

Oct 29, 2017

Updated by ubnefio @tatasky I had enough of your ### service, your technicians had taken my setup box with them, and today after almost 15days they returned it without solving the issues, I do not need your service anymore, kindly refund me the money I have spend on buying this service or else I will file a official case.

Nov 01, 2017

Updated by ubnefio It's hightime, now the signal fluctuates so much that it makes it impossible to use your service. Instead of tatasky technician they send some local technicians who just tighten the screw and say problems fixed for signal fluctuation, how illogical it is!
It's more like a mental harassment buying Tatasky dth. Plus the original problem is still not solved and whenever I contact customer care they say it's in progress, such a waste of money and time.