Tata Sky — Limited number of channels availability on metro +hd pack

Address:	New Delhi, Delhi, 110085
Website:	Tata Sky

Hello,
On calling your help line Mr Shaukat was unable to give satisfactory response on 29 mar 16 at about 2110 hrs. On inquiry as to how many channels I am suppose to get on this pack, he did not know and when I approached his senior Mr Vikas kumar blamed for faulty set top box. Its incorrect. When I am receiving channel No.[protected] so on so forth whereas i could not get channels like[protected] etc which I have clarified by holding on line as per his advice, shows that there nothing wrong with set top box and I have two connection, as per your supervisor my both set top boxes have gone faulty simultaneously. Its unbelievable for which he want to send the mechanic at my cost for no fault of mine. Further he says " what I can do". If this is how a customer is treated by Tatas...is unjustified with reputation Tatas enjoy.