[Resolved]  Tata Sky — lost a 5+ year old box(1 off 4) wanted to buy a new one was penalized as it was primary box.

I have been a customer of Tatasky for over a decade (Subscriber Id [protected]) and have taken all the shortcomings as they have come even with this new TRAI think I have lost all my free showcases and all when i was a long time subscriber I could understand... But now as we were having some renovations done at our house and we lost 1 tatasky box(out of 4 mind you) and I want to add a new box back into the system have just been informed that since the box lost a old non HD PVR box because it was my primary box i am now loosing all my long term benefits even with the new regulations have lost all the existing money paid for the packages subscribed (thankfully they did not swallow the remaining balance) have to re do all my packages again . So this is how you treat long term Loyal customers. Brilliant Never thought a Tata associated company to treat 🤬 consumers like this. well i have raised a few service requests as all i wanted was to buy a new box in place of the 5+ year old box that we lost.(we have other 3 multi tvs actives also for god knows how long).. such a simple thing has been turned into this all i wanted was a new box for the lost one that i wanted to buy but because of this primary thing you guys ended up penalizing me for my years of patronage... I dont really have the words to thank you guys.