[Resolved]  Tata Sky — Mental harassment & technician used abusive language over the phone

Address:

Kolkata, West Bengal

Dear Sir/Madam,

My Subscriber ID [protected] & previous Registered No [protected]. I have taken this connection in Mumbai and after disastrous accident I had to relocate and unable to use the same, but now I am relocated in Kolkata and my New Address is 83 Bidhhan Palli, Naktala, Near Geetanjali Metro Station Kolkata - 84, I had raise a request for relocation & re installation on Saturday 07th of June 2014 over your Customer Care and specified that I have time on Sunday only, and get confirmation that on Sunday by 11am Technician would visit for the same, but till that time no call no technician visit at my place, again I called up to the customer care and they told me that within 2 hours you will receive the call from our side, and surely I received the call at 11.45am but your service center executive told me that they have already book all the slot for the day and its not possible for today after lots of request she confirmed me that by 6pm it will be done but again it was not done again I called up to the customer care and they told me that your scheduled assigned from 6pm to 10.45pm, please wait if not done than do call us, but nothing happened and I had to postponed all my prior commitments, again on 9th June Monday morning I received the call and again the same story that today all slot is full kindly take the slot for Tuesday and again explaining the situation she confirmed for 6pm Monday and take their Technician over con call for location verification and he informed me that he will visit at 6pm, I had to left my Office at 5pm for the same, but while till 8pm I have not receive neither any call nor visit I called up to the customer care and lodge the complain your senior customer care executive assure me the action will be taken and your Installation will be donne after that within an hour I had received a call from Service center that their executive is trying continuously over my registered no but they are unable to contact me, and how ridiculous this excuse is? At the time of my relocation request I had clearly mention my Kolkata new contact no. [protected] and alternate no [protected] and inform that my previous registerd no is closed also request for change of my no but customer care told me that recently your account is deactivated and first let it be active then we will update the same, then my question is why their executive trying my old no ispite they had talk with me on my local kolkata no, apart from that after confirm from their executive he called me again and told me that within half an hour executive will visit at my place but till morning no one came, today after noon again I have receive the call from the same person and service center and they told me that technicial will visit and technician confirm the address also, while he was suppose to visit Mr. Brijesh Chowdher - [protected] called me and confirm the address I had directed him the way and but do not now what was the proble with the guy kind of language he was using and seemed very much Frustrated and sometime used Abusive language also. If anyone residing in Bengal and speaking Hindi means not that he is not able to understand the Bengali also, here I would like to mention that I belong to Kolkata from almost 8-9 years, after all this he visit my house and told that your address pin code is wrong so I will not do the same, when I take him on concall with the service center supervisor again he was not able to here him properly and using the same Bengali Abusive Language.

Its Pathetic kind of service I am facing from TATA Sky, I can not believe this is the same company which I had used in Mumbai sometime back, I am also in service industry and work with MERCEDES BENZ as a Senior Manager, but never seen that any of my executive use loud talk also with our clients.

After all this Mental Harashment and Insult which I had faced my installation is not done till now, and now I am going to file a case in Consumer form for this penalty.

Thanks & Regards,

Goutam Sharma
+91 [protected]