[Resolved]  Tata Sky — misleading information about content of pack

On 8th of october 2018, around 10:00 p. M. I browsed for available kids channel on my basic pack. Tata sky showed me a message on screen offering 12 cartoon channels including sony yay for rupees 70. This channel, sony yay was available on tata sky before their issues with sony, and was later discontinued way before 8th of october.
I activated the pack only for sony yay, but this fraud operator (Tata sky) now says that channel is not available. I complained to them twice, complaint numbers are : 186p8nzd and 18a5e5yd. I enquired about my complaint, they say that complaint is dissolved, and they informed me about this action via mail. Firstly they lied to me about content of pack then they lied to me about communication done about my complaint (I have not received any mail from tata). Now they are not showing me channel nor they are refunding my money.

My only concern is, if sony yay was not available, they why did tata sky showed it to me as a content of pack, and if it is not available they should refund my money.