[Resolved]  Tata Sky — Misleading product information, unauthorized deduction of charges, closure of complaint without resolution

Address:	Mumbai City, Maharashtra, 400 025
Website:	www.tatasky.com

My registered mobile number is [protected]. i was tata sky subscriber in 2007-08. then i was transferred to other location.in 2016 i was offered by tata sky to upgrade to hd and relocation with rs 590/- in total. i was asked to deposit old set top box and remote. i accepted the offer. then they started demanding more amount by saying that relocation charges were extra. i complained and they resolved the complaint by confirming that there will be not further charges and installed the system on 18th oct 2016. on 26th oct they deducted rs 300/- as relocation charges. when i contacted the customer care they declined to reimburse the charges. i told them to refer the previous communication and commitment made but they remain adamant. i have already told the whole story around 10 times to different executives, but all in vein. my compliant has be marked as resolved and i am not getting any status update. it happened two time. when i asked them to escalate, they refused to do so.in website there is not escalation matrix or the contact number of email id to whom i can refer the complaint. what a pathetic customer service!