[Resolved]  Tata Sky — mismanagement in collecting monthly subscription

Address:

Chennai, Tamil Nadu, 600023

Name : r. Thamotharan
Subscriber id: [protected]
Mobile : [protected]

The last date for recharge of my tata sky subscription was 17th aug 2018. I was not in station on that date. Promptly the tata sky disconnected the dth service and i noticed that the service was not available on 17th when i returned home on 18th morning around 7 am. I paid the subscription of rs. 310 on the morning of 18th aug 2018 around 10 am. Immediately i received an sms at 11.12 am on 18th aug 2018 to the effect that the next date for recharge is 19th sep. To my utter surprise i received an sms on 9th sep 2018 that the next date for recharge is 16th sep as against the sms received on 18th aug referred to above.
Here i wish to state that previously i was availing dth service from sun direct. They played all sorts of dirty tricks by raising the monthly subscription suo moto at exorbitant rates. So i decided to change the dth service provided by the other organizations such as airtel, videocon, reliance, dish tv and tata sky. I have chosen tata sky because it belongs to tata group. I was born in the year 1939. As far as my knowledge goes, there was no case of tax evasion or it raids being conducted on the organizations of tata group of companies.
Arising out of the above i wish to point out the following -
- the tata sky dth service was installed in my house on 27th july 2017. I am paying the monthly changes regularly.in such a scenario how the monthly charges payable on 27th of every month came down to 16th of this month. It is also not out of place to mention that i have gone through the complaints board of tata sky where grave complaints were made and tata sky has admitted in their website that only 20% of the complaints have been resolved so far viz., out of 9245 only 1836 have been resolved. There is no denying the fact that certainly it is a blot on the tata sky.
I have made my position very clear and it is for the tata sky authorities to give their explanations failing which i have no other option except to simply refer my complaint to tata sons directly for redressal of my grievance.