Tata Sky — Misunderstood the complaint of Tata sky not able to watch, instead Relocation initiated

Tata sky ID : [protected] From the above complaint my account amount got deducted and adjusted in relocation of Tata sky antenna. Actually we were not able to watch tata sky program. Later complaint registered and resolution kept in front of Tata sky higher official. Now matter got resolved, Officer reversed the amount deducted and I would like thank you for whole team. Suggestion : Train customer care executive to take proper complaint.