Address: | Jaipur, Rajasthan, 302020 | Website: | bit.ly/tskyrech |
On 20 may 2018 i recharged my tatasky account with rs. 6600/- for the base pack "sports dhamaka" and hd viewing (Hdaf175) both yearly. I received the message that the new account balance is rs. 6618/-. On 23rd may i received another message saying "supreme sports kids dropped. Current a/c bal: rs 1762.82. Due date: 30 oct-18. New monthly charges: rs. 330. Base pack renewal date: 22 may -19.
I have talked on phone with tatasky personnel and also had long chat on computer with them. I have explained the things and made it clear that i have opted for sports dhamaka and hd viewing on annual basis and the amount paid is rs. 6600/-.
Today (25 may 2018) on phone i was assured that the things will be set right. However, to my dismay, i received another message saying that"english entertainment, supreme sports kids, sony ten 3 hd @ 75 pm dropped. Current a/c bal: rs. 1865.36. Due date: 08-apr-19. New monthly charges: rs 175. Base pack renewal date: 23-may-19.
I fail to understand (1) where my recharge money has disappeared (2) why i am not being given the service for which i paid the recharge amount (3) why monthly charges are being levied on me? Was this information helpful? |
I recharged with an amount of Rs. 6600/-
I had a balance of Rs. 18/-
I was informed by TataSky that my new balance was Rs 6618/-
I had opted for Annual Sports Dhamaka pack for Rs. 4620/- and for
Annual HD viewing for Rs. 1925/-
Total Rs 4620 + 1925 = Rs 6545/-
Therefore my balance should be[protected] = Rs. 73/-
The package was to be effective from 23 May 2018 for one year.
Therefore the due date becomes 23 May 2019.
The message on my TV is showing:
Balance on May 25, 2018 : Rs. 1956/-
Next recharge due date : 25 APRIL 2019
Credit Rs. 974/-
Last recharge amount: Rs. 6600/--
However on 25 May I had received a message on my mobile saying
Monthly HD Access Fee added @ Rs. 1920, validity 23 May 2019
Current a/c balance :Rs 42.59, due date 25 May 2019,
Base pack renewal date 23 May 2019
I fail to understand the daily changing mathematics of TataSky.
All this is after several telephonic conversations and 2 long chats.
I do not know how long I have to suffer.
God help me.