[Resolved] Tata Sky — monthly charges under new guidelines | |||
Trai proudly announced the subscriptions for dth under new guidelines is consumer friendly but in fact it is not so: for example, i was paying rs.215/- monthly for my telugu package which includes five hd channels upto january19. But, the same is being charged rs.290/- and for that, i lost connectivity of five hd channels without any extra channels. Please review your guidelines and resolve the packages more consumer friendly. For example, your stipulations for the providers to charge upto rs.19/- per month - with this stipulation all channel providers are getting heavy bucks and ultimately we the consumers are loosing heavily. Please ensure that under any regional package (All hd channels) with free channels should not exceed rs.180/- to rs.200/- per month. Was this information helpful? | |||
Mar 13, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Feb 08, 2019 Tata Sky Customer Care's response Hi, as per the new pricing regulation the existing Tata Sky base/add-on/regional/etc packages will be discontinued and only the new Tata Sky packs and the broadcaster packs will be available on the platform. However, you need not worry as through the new Tata Sky Recommended packs you will able to continue to enjoy most of the channels that you viewed earlier. You may still add/remove packs/channels in your subscription, as per your choice too by going to www.mytatasky.com or the nearest Tata Sky dealer post the go-live of Tariff order.
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 3 Comments | |||
Comments
I have main HD set top box. The charge for extra SD set box was Rs2750/per year. Now the charge is Rs 500/- per month or Rs6000 per year. An increase of more than 118%! Your customer care says that this is Trai’s regulated charge. This is highway robbery.
Tata Sky Customer Care's response, Feb 17, 2019
Verified Support
Hi, due to the implementation of the new Tariff order the input costs for MultiTV connections have increased, which has resulted in a marginal increase in MultiTV prices. However, continuing with a MultiTV connection is still more value for money than going for a new DTH/cable connection.
Your reply is not convincing. The charge has increased by a whopping figure of more than 118%. This is certainly not a “marginal increase”.
You have literally brought back the charge to what it was before the Trai rules and if one has 2 additional connections, then the charges will become more than what they were before the new rules.
It is obvious that Tata Sky has found a loop hole and perhaps the matter should be referred to Trai to take the necessary action as the whole, e purpose and intent behind Trai rules is defeated.
Tata Sky should seriously look at its conscience. This certainly is a disgrace to the good name of a Tata, a company that is known for its reputation of being fair.
You have literally brought back the charge to what it was before the Trai rules and if one has 2 additional connections, then the charges will become more than what they were before the new rules.
It is obvious that Tata Sky has found a loop hole and perhaps the matter should be referred to Trai to take the necessary action as the whole, e purpose and intent behind Trai rules is defeated.
Tata Sky should seriously look at its conscience. This certainly is a disgrace to the good name of a Tata, a company that is known for its reputation of being fair.
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