Tata Sky — Monthly package discrepancy

Address:

Gurgaon, Haryana

This is to inform you that my Tatasky subscriber ID is [protected]. I had activated the connection on our shifting to Gurgaon from Trivandrum on[protected].The HD up-gradation was also done on[protected].I had issued a SBT cheque No. 608989 dated[protected] for Rs2000/- in favour of SGGS Satellite Services to the Tatasky staff who had come for installing the connection and up-gradation.This Rs. 2000/- included Rs.990/- for HD up-gradatioin and balance Rs.1001/- as advances towards monthly package charges, We were to our native place from[protected] to[protected] and the tatasky connection was not used during this period. On our return we found that the tatasky connection is dis-connected.The facility was re-activated only on[protected] by paying Rs.1000/- in cash to one of the Tatasky staff who was on rounds in the society I am living. In fact I accidentally met that tatasky staff in the lift and I took him to my flat to revive the connection on[protected]. After that we have been paying the re-charge demand through e-payment almost every month. The latest demand received is for Rs.595/- to be paid before[protected].Iwould like to know the following in this regard. 1. The total payments made by me to Tatasky since 18/10/2014. The date of receipt of payment in chronological order may be clearly mentioned. 2. The monthly package subscribed by me at the time of activation on 18/10/2014 was Rs.450/-. But the monthly demand being received along with the threat of dis-connection is in the range of Rs.550/- to latest demand of Rs.595/- to be paid before 20th May 2015. Why this discrepancy in the monthly package charges subscribed by me. Is it that the Tatasky is increasing the monthly package on its own without the customers request. Isn't this unfair business practice? Kindly explain and inform the monthly charges you are raising against me. 3. As informed in above para we did not use the Tatasky connection from 24/11/2014 to 27/12/2014. But you have charged for the period of non-use also. I would like to know the company policy in this regard pl. 4. I have never received the receipt of any payment either through mobile or in writing or e-mail. It is normal for any service provider to acknowledge the receipts of payments from customers. You do not follow even this simple principle of business transparency. Why? You should therefore evolve the system of sending receipts of payments from customers. 5. Kindly explain the above and refrain the practice of threatening the disconnection every time. I am having tatasky connection for last 4-5 years and never ever defaulted in timely payment. Such threats entails the intent o[censored]nfair business practice. I can any time switch over to any other service provider if such insulting reminder are sent again. Expecting urgent clarification on the above. Thanks. K.S.JANGPANGI, MS:05/802, Kendriya Vihar, Sector-56, Gurgaon-122011, Haryana. Mob: 95602233/[protected]