[Resolved] Tata Sky — multi tv/ seperate plans for additional setup box

Mitulp

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400007

I have 3 tata sky setup box in the house as per trai faq document it clearly mentions setup box is like a mobile connection in the house every mobile can take seperate plan same way every setup box i can take seperate packages but tata sky doesn't allow this they say it's all under one id i asked for solutions. They said split your id then you can do it but for the same they asking for 500+300 rs charge per setup box they said it for installation and activation but no new installation or activation is required
As a consumer ian mean forced to take all packs on all setup boxes what is the use of this new rule by trai

Was this information helpful?

No (0)

Yes (0)

Mar 26, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Tata Sky Customer Care's response Due to the implementation of the new Tariff order the input costs for MultiTV connections have increased, which has resulted in a marginal increase in MultiTV prices. However, continuing with a MultiTV connection is still more value for money than going for a new DTH/cable connection.