Tata Sky — My monthly recharge expired in 21 days.

Address:Varanasi, Uttar Pradesh, 221005
Website:www.mytatasky.com

I own a tata sky convection in up east. last month i recharged for rs 270 on 23.06.2016 i. e. a monthly plan. but next month i received an sms from tata sky operator service that my service will expire on 14.07.2016. so, i recharged it again before completion of one month.
I tried to contact to tata sky regarding same issue but i did not gt any online connection to customer care executive.
Kindly help me out with the issue.
I do not want to recharge my monthly pack again in 21 days.
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