[Resolved] Tata Sky — negative balance showing in account

Adinarayana Ameraboina

Address:

Veenus Blooming Dale Apartments, 500090

Hi. I have taken new tata sky connection on 11th sept 2019. It is tata sky hd+ setup box with 6 months telugu pack. My account is showing negative balance of -120. And also kids channels not coming. When i called customer care, kids channels are there in my pack, he tried to activate them but still these channels not coming. He raised a technical complaint to resolve the issue. What a technical person can do here. Technical person called me and said he would resolve only connection problems. Please help here.

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Nov 27, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Tata Sky Customer Care's response Hi, this isn't the experience we aim for. We have raised an SR for you and will contact you soon with a solution.

Verified Support

Oct 23, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!