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Tata Sky — new channel selection not working

I selected my channels a week back, but Tata Sky will not implement them. They keep charging me for old packs. I have called them multiple times but they keep saying that its still not active. They are not giving me a date when it will be active. Its cheating from their side by delaying activating the new pack
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    Tata Sky
    Customer Care Service
    Customer satisfaction rating
    45%
    Complaints
    10124
    Pending
    0
    Resolved
    4427
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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