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[Resolved]  Tata Sky — new connection not delivered

Address:560001

I had booked a new connection on the phone on 19th april 2018. I received a sms confirming the order and delivery time of around 3:00 pm next day. No one turned up. When i called the number again, they apologised and said they will send someone on 23rd april 2018 for delivery and installation. No one turned up again. The i called back tatasky said they will respond and asked me to hold the line. Then the line got disconnected (Or was it deliberately disconnected). Still no one has turned up.
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May 25, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Tata Sky Customer Care's response Hi, that's not how it should have been. Kindly share us your RMN/Subscriber ID so that we can assist you further.
Verified Support
Apr 24, 2018
Tata Sky Customer Care's response Hi, that's not how it should have been. Kindly share us your contact number so that we can assist you further.
Apr 24, 2018
Updated by Nshaff The ref number I received via SMS is "WO#14FC86R5 on 20th and the same on 22nd.

My subscriber ID is [protected] (another subscriber ID is [protected])
Apr 24, 2018
Updated by Nshaff The installation staff called me today. I am not sure if it is a response to the complain on this site or they just decided to call after 4 days. However, I no longer wish to receive service from that particular agent. Please arrange for another agent if possible.

The details of agent who responded today is:
POPULAR SERVICES, located Ulsoor, Bangalore
(Thats the name they gave me. I have not verified if the name & address is correct)

The contact person ('s) are
- Kamal (+91 [protected])
- Girish (+91 [protected]) - He claims he is the employee of Tata Sky
Verified Support
Apr 24, 2018
Tata Sky Customer Care's response Your feedback is duly noted. We have raised a service request to address your concern and you'll hear from us at the earliest.
Complaint comments 
3 Comments

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Comments

The ref number I received via SMS is "WO#14FC86R5 on 20th and the same on 22nd.

My subscriber ID is [protected] (another subscriber ID is [protected])
Reply
No wrong digicard but still shows wrong card please reset it now [protected]
Reply
Tata Sky Customer Care's response, Apr 28, 2018
Verified Support
Hi, we have raised a service request to sort this and you'll hear from us at the earliest.
Kindly send a technician to my home at the soonest as my tata sky is not working.
tat sky id :- [protected]

Customer Name:- Pranjal Kumar pathak
Phone number :- [protected]
[protected].

Kindly please call me and resolve the problem.
Reply
Tata Sky Customer Care's response, Apr 26, 2018
Verified Support
Hi, we have raised a service request (SR# 14J2KQ52). Rest assured, you will hear from us soon.

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